Account Tiers & Loyalty
UrbanXterminator has two ways to be part of the family, as a service Customer on one of our recurring plans, or as a paid Member who just wants access to the app. Both earn loyalty badges as you grow with us.
Customer
You're on an active UrbanXterminator service plan. Full access to everything in the app.
- • Full app access, plans, and promotions
- • Earn points on every interaction
- • Eligible for monthly giveaways & prize wheel
- • Appears on the public leaderboard
- • Loyalty tier badge grows with your years as a customer
Member · $5 / month
Not on a service plan? Become a paid Member for full access to the community tools and pest library.
- AI Pest Identifier & full pest library
- Live Heat Map & community Feed
- Product Safety guides
- Newsletters & community social wall
- Still earn loyalty points on every interaction
Note: Members do not see the Plans or Promos tabs, are not eligible for monthly giveaway prizes, and do not appear on the giveaway leaderboard. Giveaways are reserved as a thank-you for active service customers.
Customer Loyalty Tiers
Earned automatically based on how long you've been an UrbanXterminator customer.
Welcome to the family.
A trusted regular.
Truly valued customer.
Pillar of the UrbanX family.
Urban Premium · $5 / month
Urban Premium is for customers who want to support us further and help improve the experience for everyone. Premium members get a unique crown badge that shows on the left side of their username, alongside their regular loyalty tier badge on the right.
- A gold username with the crown Premium badge on every post, comment, and chat.
- Priority recognition from the team across the platform.
- Your support directly funds new features, better service tools, and a better experience for the whole UrbanXterminator community.
Want to upgrade? Text or call us and we'll set it up for your account.